Training agenda What is assertiveness Assertive communication techniques Practical exercises Recognizing and expressing emotions Case study analysis Communication in difficult situations Training Overview Assertiveness is
Training Delivered for Library Teams Across Poland Professional Reader/Patron Service Library Team Management Interpersonal Communication Conflict Resolution Preventing Workplace Bullying (Mobbing) Team-Building and Staff Integration
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Training agenda Customer service fundamentals Communication techniques Understanding customer needs Active listening Handling criticism Building a positive company image Professional Customer Service — Course Overview
Training agenda Effective campaign and budget planning Lead generation and conversion rate optimization Designing a sales offer with a clear USP Modern tools: CRM, AI,
Workshop agenda Cybersecurity awareness and cyber hygiene Cryptography and access controls Introduction to the NIS2 Directive Risk analysis, policies, and procedures Incident handling and response