Training agenda
Training Overview
This interpersonal communication training focuses on the practical side of effective communication. Participants learn how to identify and remove communication barriers, practice active listening, and express emotions in a constructive way. Exercises are based on real situations from the participants’ professional lives, which makes it easier to understand and apply new skills immediately at work.
Group size: up to 21 participants (an additional fee of PLN 350 applies for each participant above 16).
- “Unblocking” communication and improving teamwork
- Identifying barriers to understanding and cooperation
- Emotional self-control
- Giving and receiving feedback effectively
- Building a culture of collaboration based on mutual respect
Who it’s for, when, where, and how
- Recommended for any team of 3+ people
- Supports achieving team goals through stronger cooperation
- Helps create a friendly work environment by understanding emotions and their impact on relationships (I use 34 emotion cards to support this work)
- Includes techniques inspired by NVC (Nonviolent Communication) by Marshall Rosenberg
- Encourages team members to speak up and listen—especially useful when giving each other feedback
- Format: in-person training delivered at the client’s premises or another location anywhere in Poland.
What participants will learn
- Identify and remove communication barriers
- Active listening techniques
- Express emotions and opinions assertively
- Apply communication tools in practice (FRIS, DISC)
- Set and communicate mutual expectations
- Receive feedback constructively
- Understand how emotions influence behavior and performance
- Maintain healthy emotional distance and build stronger cooperation
- Tailor the training to your needs — ask a question.
Benefits for the organization
- Better understanding of customer needs
- Higher sales effectiveness
- Improved customer communication
- Higher deal-closing rate
- Increased company revenue
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