Interpersonal Communication Training for Healthcare Facilities

Workshop agenda

Improving communication in crisis situations

Removing communication barriers and practicing active listening

Assertive, honest self-expression: the FUKO and M.O.S.T. models

Nonviolent Communication (NVC) techniques

Adapting communication to different personality types

Understanding the impact of emotions and learning emotional self-control

Training Overview

This interpersonal communication training focuses on the practical aspects of effective communication between employees. In healthcare environments (hospitals, clinics, private medical centers), friction and tension are common. Interpersonal communication helps teams work things out—it “teaches you how to fish, not just gives you the fish”: it opens people up to different perspectives and helps everyone stay focused on shared goals.

Participants learn how to identify and remove communication barriers, practice active listening, and express emotions appropriately. A key component is assertiveness in communication. Exercises are based on real workplace situations brought by participants, which makes the learning immediately applicable. During workshop practice, participants learn to receive input from others without escalating emotions such as anger or negative attitudes.

An additional element is recognizing different personality types (“personality colors”) and adapting messages—both form and content—so communication is clear and effective.
Healthcare teams can also fall into closed “us vs. them” groups—so-called silos. Another common issue is the feeling that “our work isn’t appreciated” or that responsibility is being pushed elsewhere. This training helps break down walls and bridge divides within the team.

Group size: up to 21 participants (an additional fee of PLN 350 applies for each participant above 16).

Format: in-person training delivered anywhere in Poland.
Recommended for teams of 3+ people
Supports achieving team goals through stronger cooperation
Builds a positive work environment by understanding emotions and their impact on relationships (I use 34 emotion cards to support this work)
Includes techniques inspired by NVC (Nonviolent Communication) by Marshall Rosenberg
Encourages colleagues to speak up and listen—especially valuable when giving and receiving feedback

Duration

2 days (16 teaching hours)

Format

Interactive, in-person workshops

Target audience

For all employees who work in teams—regardless of role or function.

Methods used

Group exercises, individual work, facilitated discussions, short lectures, case studies, workshops, role-playing, simulations, and scenario-based exercises

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What participants will learn

Identify and remove communication barriers
Active listening techniques
Express emotions and opinions assertively
Practical use of communication tools (FRIS, DISC)
Set and communicate mutual expectations
Understand how emotions influence communication, barriers, and relationships
Active listening techniques that help reduce resentment, bias, and stereotypes
De-escalate polarization in conflict situationsiktowych
Understand communication flow challenges across organizational levels, including the “Iceberg of Ignorance” concept
Learn how to draw conclusions together from failures and “fuckups” (failure-learning culture)
Use collaboration techniques such as brainstorming, facilitated discussion, design thinking, critical thinking, scenario planning, and more
Ask a question—let’s tailor the workshop to your team.